Privacy Policy
Pacific Haven Insurance Solutions | Last Updated: December 17, 2025
✓ COMPLIANT WITH: CCPA/CPRA • CAN-SPAM Act • California Insurance Privacy Laws
Your Privacy is Our Priority: We protect your personal information in compliance with California insurance laws, CCPA/CPRA, and CAN-SPAM. We do not sell your data. By using our site, calling us at (415) 379-6901, or submitting our quote form at
https://pacifichaveninsurance.com/quote, you consent to our collection and use of your information as described below.
1. Information We Collect
Personal Information
- Name, address, phone, email (from forms or calls)
- Insurance details: Coverage history, claims, property/vehicle info
- Demographics: Age, DOB, gender
- Financial: Credit score, income (for underwriting)
- Driver info: License, record
- Payment: Card/bank details for premiums
Automatic Information
- IP address, browser, device, location (via IP)
- Site usage: Pages viewed, time spent
- Cookies for analytics (you can opt out)
2. How We Collect It
- Directly from you: Forms, calls, emails
- Automatically: Site visits, cookies
- Third parties: Insurers, credit agencies, public records (for quotes)
3. How We Use It
- Provide quotes, policies, and support
- Process claims and payments
- Comply with laws
- Improve site (analytics)
- Marketing: Only with your explicit consent (double opt-in for emails)
- Fraud prevention
4. Sharing Your Information
- Insurers: For quotes/policies
- Service providers: E.g., AWS SES for emails (they can't use it for their own purposes)
- Legal: If required by law
- Partners: Affiliated agents (with consent)
We Do Not: Sell data, share for third-party marketing without consent, or share inconsistently with this policy.
5. Communications Consent
Submitting a form or calling consents to transactional emails/texts (e.g., quote confirmations) via AWS SES. Standard rates apply.
Marketing: Double opt-in required. Complies with CAN-SPAM: Clear sender info, address, easy unsubscribe.
Opt-out: Unsubscribe links, reply "STOP" to texts, call (415) 379-6901, or email unsubscribe@pacifichaveninsurance.com. Processed in 10 days.
6. California Rights (CCPA/CPRA)
- Know what we collect/share
- Delete/correct info
- Opt-out of sharing (we don't sell anyway)
- Limit sensitive data use
- No discrimination for using rights
Request via privacy@pacifichaveninsurance.com. Response in 45 days. No sale/sharing as defined by CCPA.
7. Security & Retention
We use encryption, access controls, and audits to protect data. No system is 100% secure.
Retain for service needs, legal (7+ years for insurance records), or disputes.
8. International Transfers
Data may go to U.S. servers/providers. We use safeguards like standard clauses.
9. Changes
We'll post updates here and notify via email/site for major changes.
10. Contact Us
Pacific Haven Insurance Solutions
California Department of Insurance License #: 6013512
Physical Office: 475 El Camino Real, Ste 301, Millbrae, CA 94030
Phone: (415) 379-6901 | Email: info@pacifichaveninsurance.com
